Internet marketers are falsely claiming to represent WestJet Airlines Limited using online surveys and Facebook sharing. If the plane returns to the gate for disembarking because of a tarmac delay, disembarking priority will be available to passengers with disabilities and their support person, service animal or emotional support animal, if any, upon request and when feasible. WestJet welcomes the government’s announcement and is currently making changes to our systems and processes to fully support non-binary gender guests for domestic and international travel. Find what you can expect for all situations below. A print out of the completed questionnaire response or an electronic copy displayed from a mobile device to be presented to the Immigration officer when entering or departing Mexico. Your WestJet flight can be delayed or cancelled for reasons within our control. Hawaiian Airlines has announced a slow resumption of service as Hawaii begins to open up to tourism. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months. To request cancellation of a WestJet Vacations package, please contact us directly. The rep wasn't able to say how many flights are affected, or if its just a temporary stoppage of … A statement from Ed Sims, WestJet President and CEO, confirms that the airline will be suspending all international flights for 30 days, starting on Sunday at 11:59 p.m. MDT. Guests who display an elevated temperature during the screening will not be permitted to board a flight to Canada or must not enter a restricted area at any airport in Canada, for a period of 14-days, unless a medical certificate certifying that the elevated temperature is not related to COVID-19 is provided. To request cancellation of a WestJet Vacations package, please contact us directly. Depending on the magnitude of the schedule change, the email may also include the option to accept the change, decline the change (and request a refund), or instructions on how to make a change to your new flight itinerary. Glad we could help! https://www.transportation.gov/airconsumer/spray. There’s no fee to change or cancel flights booked before February 28, 2021. Do not bring pork products to Canada. Canada is now accepting digital declarations from travellers arriving by air at select airports. Please note, WestJet does not reimburse expenses for cellular roaming charges, missed entertainment/sporting/excursion events, lost wages or missed connections to non-partner airlines or cruises. United States. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. This marketing strategy relies on clumsy dialing and high-pressure tactics. Children under 2 are not required to wear a mask. Connecting flights are available from other cities. As of January 18, 2021, all guests arriving or connecting through England must present negative COVID-19 test prior to departure. It’s your choice. Calgary International Airport (YYC) WestJet check-in counter. Hotels in the affected areas use different methods for removal of sargassum that may wash up on the beach. To submit a request for refund for a flight cancelled by WestJet before November 14, please complete this form. If you have concerns about how the delay or cancellation of your flight was communicated, the airline that operated the affected flight will be best equipped to deal with your concerns. Please refer to the following Government of Canada website for additional information and resources. An issue with crew amenities (hotel or transport) provided by an external vendor that causes a delay. On the first day the rule went into effect, at least 17 WestJet passengers were not allowed to board their flights home from Mexico, Las Vegas and Hawaii … If your WestJet flight is delayed for 3 hours or more, or cancelled due to reasons within our control but required for safety, we will: For flights departing on or after December 15, 2019: If you are informed of a delay less than 12 hours before the departure time indicated on your original ticket and you have waited 2 hours after the departure time that is indicated on your original ticket, WestJet will provide you with food and drink in reasonable quantities and access to a means of communication, when feasible. WestJet and WestJet Encore by policy do not overbook flights, a common practice in the airline industry. For further detailed information please see rule 90: Schedule Irregularities of our domestic tariff. A note from the captain and notification that non-compliance will result in follow up notification that they will be placed on a no-fly list for 12 months. Contact us about concern regarding a WestJet flight. WestJet will review requests for reasonable expenses that meet certain criteria and supporting, itemized receipts will be required. Numerous guests attempting to reach WestJet by phone have found themselves in the ‘Misdial Trap’ – a scheme used by fraudsters and telemarketing companies to profit from misdial traffic. November 2, 2021, March 2, 2020 As other countries implement travel restrictions due to COVID-19, please check your destination country's entrance requirements before travel. Guests denied boarding for repatriation flights will not be re-accommodated. If you’re travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. Several months after cancellations kicked off WestJet has adjusted their refund policy and is now offering refunds to customers whose ticket originates or ends in the U.K. or U.S.. Airlines in Canada have for a long time refused to reimburse customers who had their flights cancelled as the Canadian government wouldn’t force them to do so but foreign authorities weren’t so easy to sway. To comply with this regulation, guests will be required to present either: 1. WestJet contacted us today - our Spring 2016 flight has been cancelled as they are no longer flying to Lihue. When unexpected maintenance interrupts operations, for example: When weather interrupts operations, for example: When the flight is short a crew member and is delayed and/or cancelled until a replacement crew member can arrive to ensure the flight operates safely. The operating crew is delayed arriving on another aircraft into the departure airport. this includes “no-sew masks” that are made using a folded scarf, bandana or piece of material and secured using elastic, hair ties or fabric ties. Policies for communicating flight delays and cancellations can be different between airlines. For example, we may decide to delay or cancel a flight due to flight crew availability. You must have valid (not expired) identification to take any flight within Canada. Acceptable reasons for travel to Canada are: Go to the Government of Canada website for information on uniting immediate family members and request written authorization from the Government of Canada to unite extended family members who are a Canadian citizen or permanent resident. With a category four storm continuing its path to the Hawaiin Islands, WestJet has cancelled regularly scheduled flights to and from Hawaii Thursday and Friday. Guests travelling from Canada who do not have a negative Coronavirus (COVID-19) PCR test result will be subjected to a PCR test on arrival and placed in quarantine until negative test results are provided. If you require urgent medical assistance during a tarmac delay, we will take all reasonable steps to facilitate access to medical assistance. Submit expenses from a disrupted flight. The travel advisory states that all persons arriving in California from other states or countries, including returning California residents, “must practice self-quarantine for 10 days after arrival. It is our duty to let you know that it is unlawful to consume your own alcohol in the airport prior to departure and onboard any WestJet flight. For more information, visit our blog. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. Please see our supported browsers. We will provide updates every 30 minutes using the methods below until a new departure time is set or alternative travel arrangements have been made. The new initiative starts on March 22. no-show guest at the gate). Update WestJet now operates flights to London from Calgary and Toronto on our Boeing 787 Dreamliner. See the reasons why flights may be delayed or cancelled. When you arrive at YYC, please follow the directional signage to our new location. In addition, all guests two years of age and over must complete an attestation form confirming either a negative test or recovery from COVID-19 with clearance to travel. To request cancellation of a WestJet Vacations package, please contact us directly. Contact us about concern regarding a WestJet flight. We will do what we can to make you comfortable during a Tarmac Delay, including the following: Depending on the circumstances, it may not be possible for WestJet to allow you to disembark from the aircraft during a Tarmac Delay, for various reasons, including but not limited to concerns related to safety, security, or due to directions by Air Traffic Control or Customs Control. I even tried the appeal process with no change. Any guest who displays a temperature of 38⁰C or higher will not be permitted to enter the restricted area and will be denied boarding. If you are denied boarding for a domestic flight, we will rebook you to travel at least 14 days after the original date. For example, we will delay or cancel your flight if we find an unexpected mechanical issue with your aircraft. Otherwise, we will not be able to send you email notifications about your flight status or itinerary, or messages may be sent to your travel arranger instead. You can also review our domestic tariff, specifically rule 90: Schedule Irregularities. If you’re travelling on a flight operated by a carrier other than WestJet, we recommend that you visit the airline’s website to learn about their policies, fees and terms and conditions of carriage. Upon completion, a receipt will be provided and an electronic or paper copy must be presented to WestJet for travel. Children 2 to 10 years of age are required to wear a suitable non-medical face mask. Air carriers must not allow foreign individuals to board a flight to the U.S. if they have been present in, or travelled through (in the last 14 days): WestJet is adhering to Transport Canada’s decision to temporarily ground Boeing MAX aircraft, and has taken the necessary steps to safely remove all Boeing MAX aircraft currently in service. Once completed a receipt with a QR code will be provided to present to the authorities on arrival and before departure. Flight is departing more than 30 minutes prior to original departure. For the most current list of Canadian airports conducting mandatory temperature screening, please refer to the Canadian Air Transport Security Authority website. Meals: in the unlikely event meal vouchers mentioned above are not available during your controllable delay, we will reimburse you to a maximum of $45 CAD per day/per guest. Guests whose final destination is not Canada do not have to submit ArriveCAN. Written or electronic documentation of a positive viral test result that confirms the guest had a previous COVID-19 infection and a letter from a licensed health care provider or public health official stating the passenger is cleared to travel (documentation of recovery). This does not apply to guests younger than 11 years. Travellers must also advise if they have recently visited a farm outside of Canada. These guidelines do not limit or reduce your right to claim damages, if any, under the applicable convention or under the law. Know when we resume flights to international destinations like Europe, Caribbean and Hawaii, along with schedule frequencies and special entry requirements. If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly. For flights booked directly with WestJet (westjet.com, contact centre, etc. Departure time remains the same but connection times are different (up to three hours). If you are no longer at your original airport of departure and your travel no longer serves a purpose because of the delay, WestJet will refund the ticket and provide a confirmed reservation for a flight that is to your original departure airport and accommodates your travel needs. Generally, schedule changes are made because of adjustments to air traffic routes, airport requests, construction at airport facilities, security constraints, market forces, partner airline schedules and so on. When an aircraft encounters an issue that results in unplanned maintenance. One of our Guest Support specialists will review the request and process it, if approved. You can also review our domestic tariff, specifically rule 90: Schedule Irregularities for more information. Either way, we will ensure that the impact on your travel is minimized. Mandatory information at WestJet check-in kiosks will be phased into the policy change by the end of September. Please check your airport's requirements before departing. WestJet contacted us today - our Spring 2016 flight has been cancelled as they are no longer flying to Lihue. At this time, guests scheduled to travel up to and including January 4, 2021, have been reaccommodated. baggage loading, catering, etc.). However, there may be times where substitutions of aircraft or seat configuration changes within an aircraft occur because of operational issues. Provide a confirmed reservation for no additional charge: on the next available WestJet or WestJet Encore flight or on a flight operated by a non-WestJet airline, if the next available flight is travelling on a reasonable air route from the airport at which you are located to your original destination and departs within 48 hours of the event that caused the delay, if a reservation cannot be confirmed as in the point above, we will provide a confirmed reservation for a flight operated by another airline travelling on any reasonable air route from the airport at which you are located, or another airport that is within a reasonable distance of that airport, to your original destination (transportation will be provided from the airport where you are located to the new departure airport, if applicable), e.g., neighbouring city to Hamilton is Toronto, on the next available WestJet or WestJet Encore flight or on a flight operated by a non-WestJet airline, if the next available flight is travelling on a reasonable air route from the airport at which you are located to your original destination and departs within 9 hours of the originally scheduled departure time, if a reservation cannot be confirmed as in the point above, we will provide a confirmed reservation for a flight operated by another airline travelling on any reasonable air route from the airport at which you are located to your original destination that departs within 48 hours of the originally scheduled departure time, if a reservation cannot be confirmed as in the point above, we will provide transportation to another airport that is within a reasonable distance from the airport at which you are located and a confirmed reservation for a flight that is operated by another airline on any reasonable air route from that other airport to your original destination, To the extent possible, provide comparable travel arrangements to the original ticket and will not ask you to pay additional fees if the alternative travel arrangements are in a higher class of service. The test must have been taken at most 72 hours before departure of the last direct flight to Bonaire. The browser you are using is not supported. We will attempt to notify you as soon as possible of flight delays and cancellations. For additional information about Coronavirus please refer to the Government of Canada's website and the IATA Travel website. Please dial carefully and remember, the toll free phone number for WestJet is 1-888- WESTJET. A warning (yellow card) that masks are required, and compliance is necessary. When flying with an operating carrier other than WestJet, it’s a good idea to familiarize yourself with the fees and policies of the airline that is operating your flight, as each airline has its own terms and conditions of carriage. Please see our, To use WestJet.com, you agree to the website, Flight delays, cancellations, and schedule changes, Flight interruptions and passenger rights, United States flight and service disruptions, flight interruptions to flights departing, arriving or diverted through the United States, Legal, restrictions and terms and conditions, Within WesJet’s control, but required for safety. Many Canadian airports have made masks mandatory in all public spaces. Up to four (4) schedule change emails will be sent within 72 hours of when the change has been made. The WestJet Group of Companies said it will begin providing refunds to original form of payment for those guests with flights cancelled by WestJet and Swoop, from any time period, as a result of the COVID-19 pandemic. Guests who do not submit the required information digitally before boarding their flight could be subject to enforcement action, which can range from verbal warnings to $1,000 fine. The email will contain information about your old flight itinerary and your new flight itinerary. When a security breach or a threat is made against WestJet or the airport, e.g. - Effective December 30, 2020, guests over the age of 16 must submit an online form, providing contact information and acknowledging that they have read and understood the State of California’s travel advisory, prior to or upon arrival at Los Angeles International Airport. Please allow extra time to check in. To minimize any inconvenience, we will do our best to keep you informed, and get you on your way as quickly and safely as possible. Reviewed December 2, 2017 . Exceptions include U.S. citizens and any travellers who currently hold a valid visa. I kept cool on the phone - its not the service reps fault - and after all is said and done, luckily it worked out well for us. gas masks and painter’s masks), anything exclusively made of materials that can easily fall apart (e.g. Check the. The closest spot to park is in Parkade 1 - Level 4 at the north end of building. If you have been ordered by provincial or territorial government or local public health to self-isolate or quarantine you will be denied boarding. Phishing is the practice of sending phony email messages to trick recipients into sharing sensitive information. Please visit gov.uk for the most up to date and accurate information. at Canadian airport screening checkpoints. WestJet would kindly like to remind you that crossing international borders with cannabis remains illegal and guests are responsible for ensuring they follow all laws and regulations as it pertains to cannabis. To * Select Airport. For more information, please see our blog post. Residents of Canada are not required to provide a COVID-19 test result. Your WestJet flight may be delayed or cancelled due to reasons within our control, but required for the safety of our guests and crew. Be on the lookout for fraudsters posing as legitimate WestJet representatives. WestJet to Hawaii . If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly. American Airlines: American Airlines has 24 of the Max 8 planes in service and 76 on order. Obtain a medical certificate with a negative Coronavirus (COVID-19) PCR test result issued at most 72 hours before departure. Within 48 hours of departure all guests including minors must complete an online Health Pass form. For more information, please visit Barbados Travel Protocols. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply. Non-compliance will be managed through a three-step process: Transport Canada requires that guests who are unable to wear a face mask due to a medical condition, must present an official medical note from a physician, nurse practitioner, dentist, or physician assistant specifying this exception or they will be denied boarding. We are always happy to hear about your experiences with us, and ask you not to participate in these scams or share them through your Facebook profile. When Air Traffic Control determines that they cannot safely manage the volume of flights arriving into that airport and requested flights be delayed and/or cancelled. WestJet says it cancelled a flight from Calgary to Toronto after a family refused to follow mask rules. In addition, medical certificates must: Mask exemption cards will not be accepted as a form of medical exemption. WestJet has cancelled all its regularly scheduled flights in and out of Hawaii on Thursday and Friday because of the approaching hurricane bearing down on the Pacific islands. Before you board your flight, you must use ArriveCAN to provide your: You must be ready to show your ArriveCAN receipt when arriving into Canada. Please be advised that due to safety concerns; hoverboards, powerboards, airwheels and other self-balancing lithium battery powered scooters are forbidden from transport on any WestJet or WestJet Encore flight, in carry-on, checked baggage or cargo. Guests will need to save the electronic or printed copy of the Travel Authorization for the airline agent at check-in, or when boarding your flight to confirm acceptance for travel. Failure to do so will have consequences, and may include a $1300 fine. Flight is departing more than 3 hours later on the same day. If your WestJet flight is delayed for 3 hours or more, or cancelled due to reasons within our control, we will: If you are informed 14 days or less before the departure time shown on your original ticket that the arrival of your flight at the destination indicated on your ticket will be delayed, compensation will be provided as follows, if you file a request for compensation within 1 year from the day on which the flight delay occurred: If you are informed 14 days or less before the departure time shown on your original ticket that the arrival of your flight at the destination indicated on your ticket will be delayed and your ticket is refunded, we will compensate you in the amount of $400.00, if compensation is requested by you. You can view which airline is operating your flight when you book online, on your itinerary receipt or on your boarding pass/ticket. The domestic check-in counter is moving permanently to near Doors 1 to 4 on the Departures level. This includes UK nationals and residents. Beginning Mon., Nov. 2, 2020, WestJet will systematically contact eligible guests, beginning with those with flights cancelled at…more › This is a preventative measure against the importation of foreign insects that may carry disease or damage crops. When the aircraft requires de-icing prior to operating the flight. September 29, 2021, a surgical mask or cloth mask that is made of multiple layers of tightly woven material (such as cotton or linen) and is secured to the head with ties or ear loops. Search for Flight Schedules. This sense of urgency drives the recipient to click a link to an authentic looking website which is actually a spoof site used to gather credit card information and account details. Though we always strive to be the most on time airline in Canada, delays and cancellations happen for reasons: What happens when your flight is delayed or cancelled depends on the circumstances of your flight interruption. The Barbados Government requires that all guests travelling to Barbados complete and submit an online Embarkation / Disembarkation (ED) travel form 24 hours prior to travel. Alaska Airlines: The company has ordered 32 of the 737 Max 9, and they are scheduled to begin service on the mainland with those mid-year at this point. Please visit cdc.gov for the most up to date and accurate information. We will delay or cancel a flight due to flight crew availability: travel and entry Safety... Travel Regulations, WestJet will not allow you to the home page of the possibility of that. Please follow the directional signage to our new location reimbursed with cash by electronic payment or with WestJet (,... A family refused to follow mask rules to London from Calgary and Toronto on our through! Of departure and the use of cookies itemized receipts will be excluded medical certificates must be presented to immigration arrival... 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